Hi, it's lovely to have you here on our website. I hope you find our FAQ's helpful. Please don't hesitate to Contact Us if you have any questions.
Love your curls & set them free!
Ruth (Founder & Formulator, See My Curls)
- About See My Curls and what makes us unique
We believe that your natural hair is beautifully made and perfect in every way and therefore deserves the best nature has to offer in love and care. That's why our products are handmade, free of parabens, silicone & sulfates and formulated with natural & certified organic ingredients, delivering instant and long lasting results that you can see and feel on your wavy, curly, coily & locs hair. Our products are vegan and cruelty free. Every ingredient has been chosen for its unique properties. Formerly AfroShe. Read more about us & our REBRAND news
- Where is See My Curls based?
We are based in Hervey Bay, Queensland, Australia.
- Where can I find out more information about the list of ingredients?
Each product listing includes a list of ingredients. Learn More about our ingredients.
- Are all your products vegan & cruelty free?
Yes, all our products are vegan & cruelty free.
- What's the expiry date for See My Curls products?
Our products have an expiration of months (9M) after opening and if unopened then 18 months. You'll also find the BN (Batch Number) located on each product label.
- Do you use any fragrances?
No. We only use pure and natural essential oils to lightly scent our products. Our scent range are fragrance free/unscented and scented (specific scents are listed on each product listing & product). Our baby range is unscented & mildly scented.
- How are the shipping costs calculated?
There are two (2) shipping categories...1) Australian parcels (domestic) calculated by weight & 2) International parcels calculated by weight and country. Learn more about our shipping costs and use code: FREE SHIP for orders over $120* (*varies for international orders).
- Which countries do you ship to and what are the delivery time frames?
Please follow the link to Shipping & Shopping for more information. INTERNATIONAL CUSTOMERS please note...when ordering please consider the order processing time frame (within 2-4) business days) and delivery time frames...varies from country to country.
- Are there any Customs Duties & Vat/Taxes?
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. You are responsible with ensuring to comply with laws and regulations of the country of destination. See My Curls does not have any responsibility on these additional charges that may apply.
- How can I track my order?
Once your order has been dispatched, you'll automatically receive your tracking information via email (check spam inbox) and also to your account (if you initially set one up). Be sure to follow the tracking information and adjust notification details as needed.