Hi, it's lovely to have you here on our website. I hope you find our FAQ's helpful. Please don't hesitate to Contact Us if you have any questions.
Love your curls & set them free!
Ruth (Founder & Formulator, See My Curls)
- About See My Curls and what makes us unique
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We believe that your natural hair is beautifully made and perfect in every way and therefore deserves the best nature has to offer in love and care. That's why our products are handmade, free of parabens, silicone & sulfates and formulated with natural & certified organic ingredients, delivering instant and long lasting results that you can see and feel on your wavy, curly, coily & locs hair. Our products are vegan and cruelty free. Every ingredient has been chosen for its unique properties. Formerly AfroShe. Read more about us & our REBRAND news
- Where is See My Curls based?
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We are based in Hervey Bay, Queensland, Australia.
- Where can I find out more information about the list of ingredients?
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Each product listing includes a list of ingredients. Learn More about our ingredients.
- Are all your products vegan & cruelty free?
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Yes, all our products are vegan & cruelty free.
- What's the expiry date for See My Curls products?
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Our products have an expiration of months (9M) after opening and if unopened then 18 months. You'll also find the BN (Batch Number) located on each product label.
- Do you use any fragrances?
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No. We only use pure and natural essential oils to lightly scent our products. Our scent range are fragrance free/unscented and scented (specific scents are listed on each product listing & product). Our baby range is unscented & mildly scented.
- How are the shipping costs calculated?
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Our Australian parcels are calculated by weight and you can choose STANDARD or EXPRESS shipping. Use code: FREE SHIP (standard shipping) for orders over $120.
- When will my order ship?
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All orders are carefully packaged and dispatched every Tuesday.
- Can I order accessories (combs, scrunchies, bonnets), skincare and Men's shaving & grooming kit at any time?
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Yes! You can purchase these whenever you like.
- Can I change or cancel my order?
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You can change or cancel your order within 24 hours. After that, orders cannot be altered or cancelled because they may have already been processed and on their way to our courier. Please contact us immediately if you need to change or cancel your order.
- When will I receive my tracking information?
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The moment your items are packaged, labeled, and handed over to the courier (on Tuesday), an automated email containing your tracking link will be sent straight to your inbox (check spam inbox) and also to your account (if you initially set one up). Feel free to track and adjust notification details as needed.